Outstanding customer support is indispensable in the globalised marketplace to build and maintain customer loyalty. One way to begin is by creating a system using multilingual customer support solutions which provides several benefits.
Enter New Markets
A multilingual customer support system can help your company expand into new regions. With the support system, there is no need to invest in a translation team or service representatives to meet language requirements for each market. The solution can scale with changing needs, help cutting down costs.
Boost Deflection Rate
It can be very challenging to improve customer satisfaction rates and bring down call volume rates. Studies indicate that around 91% of customers will refer to an online knowledge base if it is made available to them in their language. As multilingual customer support systems are more inviting, they help customers find the answers without completely relying on live support. Such a system will also bring down the cost of translation as no further translation service is required.
Respond in Real-Time
Customers these days expect answers in real time. By embedding multilingual solutions into your live chat solutions, you can make this a possibility. Multilingual solutions integrate with your support platform, making it possible for customers to connect with service representatives in their own language.
Improve Experience
Customer support experiences are very important and multilingual customer support solutions make this a possibility by proving multilingual information sharing options.
Add Over-the-Phone Interpretation and Website Localisation
Multilingual customer support solutions can further enhance your support services through the localisation of your website and over-the-phone interpretation. They can access content in their own languages and talk to people in real-time, which will improve the clarity of information shared. Elite Asia’s own remote interpreting platform, FUZON, provides over-the-phone interpreting service at a fraction of the cost.
Conclusion
Multilingual customer support solutions eliminate the need for hiring multi-language customer service representatives, ultimately increasing service departments’ productivity by freeing up service representatives for the handling of inquiries. It ensures the entire representative team is utilised to the maximum in an efficient manner. For growing businesses that have no option but to localise their services, a multilingual customer support system is the only way to draw in local consumers in an agile fashion.
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